Privacy Policy

The controller of personal data is LIMITED LIABILITY COMPANY «TENCORE STORE», company number (EDRPOU) 46383324, address: Office 12, 95-V Varshavska St., Irpin, Bucha district, Kyiv region, 08203, Ukraine.

Data is processed under the Law of Ukraine “On Personal Data Protection” (Pro zakhyst personalnykh danykh).

• First and last name — to place and address the order.
• Phone number — to confirm the order and discuss delivery.
• E-mail — to send the order confirmation and the fiscal receipt.
• Delivery address or carrier branch number.
• Technical data: IP address, browser type, information about the pages viewed.

We do not collect or store bank card details. Payment takes place on the payment provider’s side.

• To perform the contract of sale: processing, packing and delivering the order.
• To contact the Buyer about the status of an order, a return or an exchange.
• To meet legal requirements, in particular on the fiscalisation of payments.
• To improve the website and analyse traffic in anonymised form.

Data is shared only to the extent needed to fulfil the order:

• Delivery carriers — name, phone, address or branch.
• WayForPay payment service — the amount and the order identifier, to process the payment.
• The fiscalisation service — the data needed to issue a receipt.
• The transactional e-mail service — the e-mail address and the content of the message.
• The enquiry handling service — the data entered in the contact form, to pass it to the responsible manager.
• Cloudflare Turnstile — technical connection and browser data (including the IP address and browser information) to verify that the contact form is being filled in by a person and not by an automated program. This data is not used for advertising and is not used to track users across other websites. The terms of processing are described in the Turnstile Privacy Addendum from Cloudflare.

We do not sell, pass on or give access to personal data for advertising purposes to third parties.

Data is kept for as long as needed to fulfil the order and any warranty obligations, and for the periods set by law for keeping primary accounting documents.

The website uses cookies to keep the contents of your cart, to remember your chosen interface language, to run your session and to display pages correctly. Without them some functionality will not be available.

You can disable cookies in your browser settings, but this may affect the cart and the checkout.

Analytics and marketing services

The website uses third-party services that set their own cookies and collect anonymised data about visitor behaviour:

• Google Analytics (Google LLC) — analysis of traffic and page performance.
• Meta Pixel (Meta Platforms, Inc.) — measuring the performance of advertising on Facebook and Instagram.

These services may transfer data outside Ukraine in line with their own privacy policies. You can opt out of this collection through your browser or with a suitable blocker.

Under the applicable law you have the right to:

• Know the sources from which your personal data was collected and where it is held.
• Receive information about the terms on which access to your data is granted.
• Request that your data be amended or deleted.
• Withdraw your consent to the processing of your data.
• Lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights.

To exercise these rights, write to shop@tencore.com.ua — we will respond within 30 days.

We apply technical and organisational safeguards: data is transmitted over a secure connection, and access to it is limited to authorised persons.

We may update this Policy. A new version takes effect once published on the website. The date of the version in force is shown at the top of the page.