Delivery & Payment

We deliver across Ukraine wherever the selected carriers operate, except for temporarily occupied territories and areas of active hostilities.

Available options:

• Nova Poshta — branch pickup. Charged at the carrier’s rates and paid by the Buyer on collection.
• Nova Poshta — parcel locker. Charged at the carrier’s rates and paid by the Buyer on collection.

Courier delivery to an address and collection in person are not available.

• Orders are processed within 1–2 business days after payment is confirmed.
• Parcels are dispatched on business days. Orders placed at weekends or on public holidays are processed on the next business day.
• Carrier delivery usually takes 1–3 days depending on the region.

Once the parcel has been handed to the carrier, the Buyer receives a tracking number.

Orders are paid online on this website. Payments are processed by WayForPay.

Available payment methods:

• Bank card — Visa or Mastercard, issued by any bank.
• Apple Pay — payment via Apple Wallet on Apple devices.
• Google Pay — payment via Google Wallet on Android devices.

Card details are entered on the payment provider’s secure page. The Seller neither receives nor stores card details. Data is transmitted using TLS encryption.

Payment is taken once, when the order is placed. Cash on delivery is not available.

Prices on the English version of this website are shown in US dollars at a fixed rate, for guidance. Payment itself is processed in Ukrainian hryvnia (UAH); the amount in hryvnia is shown at checkout before you pay. The exact sum debited by your bank may differ slightly depending on its own conversion rate and fees.

After a successful payment, the Buyer receives an electronic fiscal receipt at the e-mail address provided.

Payments are handled by a certified payment provider in line with the PCI DSS security standard. The Seller has no access to the card number, its expiry date or the CVV code.

Refund terms and timelines are set out on the Returns & Exchanges page.